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Customer
Service
Terms & Conditions |
About Us
Home Space Direct are completely dedicated to your total
satisfaction. If you have any suggestions or comments please email
us using the link on the store page.
Our Contact details
Home Space Direct,3 and 4 Moulton Street Precinct, Salford, Manchester, M8 8FQ, United Kingdom
Phone: 0845 8686099
Fax: 0161 8325485
Email: sales@homespacedirect.com
Making
A Purchase
We guarantee that we will;
* Process your orders swiftly.
* Ensure all your transactions are safe and risk-free - we use technology
that encrypts credit card numbers in the software when the order
is placed using, 128 bit encryption. They are only decrypted after
they reach our computer. They are not held in clear text on any web
site. Our payments software is provided by HSBC plc so you know you
are in good hands.
* Personalise and customise your shopping experience.
* Our products are all new and perfect quality (unless otherwise
stated in the product description) and are only sourced from reputable suppliers.
* Offer a full refund on your products should you wish not to keep them
(subject to terms and conditions below).
Whilst we prefer payments by PayPal, we accept Visa, Mastercard,
Switch, Maestro Solo. You may send your credit card information via
phone, fax, or over the Internet. We also accept Cheques (from UK
banks and building societies only) and UK Postal orders.
Delivery Schedule
We aim deliver your order within
5 working days of reciept of your order, if paying by credit or debit
card or postal orders. For cheque payments please allow 7 working
days for cheque clearance. If we are out of stock of an item you
have ordered we will notify you as soon as possible, and give you
an expected delivery time. We will offer you a full refund instead,
if this is your preference.
Back Orders
If your item is not in stock, we will back order for
you. You will always be emailed with the option to cancel your order
if you would rather not wait.
Tax Charges
All prices, where applicable
are inclusive of VAT at the standard rate of 15.0% for all orders
within the UK.
Credit Card Security
When the order is placed at our website, credit
card numbers are encrypted using 128 bit encryption and works on the HSBC e-payments system. They are only
decrypted after they reach our computer. They are not held in clear
text on any web site.
Contacting
Us
If you need to reach us, please email us using the link on the
store page, alternatively, you can call on 0845 8686099 (International
+44 845 8686099) or write to us at Homespace Direct, Units 3 and 4 Moulton Street Precinct, Salford, Manchester, Lancashire, M8 8FQ, United Kingdom
Privacy Policy
Home Space Direct will not disclose your information to any third
parties (unless it is for goods delivery purposes), either now or
in the future. Cookies are used on this shopping site to keep track
of the contents of your shopping cart once you have selected an item,
to store delivery addresses if the address book is used and to store
your details if you select the 'Remember Me' Option.Data collected
by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery
purposes
Cookies are also used after you have logged on as part of that process.
You can turn off cookies within your browser by going to 'Tools |
Internet Options | Privacy' and selecting to block cookies. If you
turn off cookies, you will be unable to place orders or benefit from
the other features that use cookies.
Returns Policy
We are sure you will be delighted with our products.
However in the event that wish to return your item please note the
following.
1. Please contact our customer services team to get a returns order
number.
2. Returns must be received by us within 10 working days of receipt.
3. Carriage to be organised and the cost of carriage to be borne
by the customer.
4. Items must be unopened for returns to be accepted.
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