Bedding, Curtains, Childrens Bedding

Customer Service Terms & Conditions

About Us

Home Space Direct are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details

Home Space Direct,3 and 4 Moulton Street Precinct, Salford, Manchester, M8 8FQ, United Kingdom
Phone: 0845 8686099
Fax: 0161 8325485
Email: sales@homespacedirect.com

Making A Purchase

We guarantee that we will;

* Process your orders swiftly.

* Ensure all your transactions are safe and risk-free - we use technology that encrypts credit card numbers in the software when the order is      placed using, 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.         Our payments software is provided by HSBC plc so you know you are in good hands.

* Personalise and customise your shopping experience.

* Our products are all new and perfect quality (unless otherwise stated in the product description) and are only sourced from reputable                 suppliers.

* Offer a full refund on your products should you wish not to keep them (subject to terms and conditions below).

Whilst we prefer payments by PayPal, we accept Visa, Mastercard, Switch, Maestro Solo. You may send your credit card information via phone, fax, or over the Internet. We also accept Cheques (from UK banks and building societies only) and UK Postal orders.

Delivery Schedule

We aim deliver your order within 5 working days of reciept of your order, if paying by credit or debit card or postal orders. For cheque payments please allow 7 working days for cheque clearance. If we are out of stock of an item you have ordered we will notify you as soon as possible, and give you an expected delivery time. We will offer you a full refund instead, if this is your preference.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

All prices, where applicable are inclusive of VAT at the standard rate of 17.5% for all orders within the UK.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption and works on the HSBC e-payments system. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Contacting Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 8686099 (International +44 845 8686099) or write to us at Homespace Direct, Units 3 and 4 Moulton Street Precinct, Salford, Manchester, Lancashire, M8 8FQ, United Kingdom

Privacy Policy

Home Space Direct will not disclose your information to any third parties (unless it is for goods delivery purposes), either now or in the future. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Cookies are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy

We are sure you will be delighted with our products. However in the event that wish to return your item please note the following.

1. Please contact our customer services team to get a returns order number.
2. Returns must be received by us within 10 working days of receipt.
3. Carriage to be organised and the cost of carriage to be borne by the customer.
4. Items must be unopened for returns to be accepted.