Privacy Policy

Our Privacy Policy Privacy is important to us, therefore we take the upmost care with the personal data that you provide to us.
The following privacy policy applies to all of the data that we collect on this website. Should you have any questions regarding our policy, please do not hesitate to contact us.
Our contact details. HomeSpace Direct Ltd 14 Oakshurst Drive Lawnhurst Trading Estate Stockport SK3 0XT

What information do we collect? We only collect personal information that is required for processing your order and communicating with you about your order, or if you have a query or question regarding our products or company. This is collected when you register for an account, place an order or use our “contact us” page. We also use secure payment services that offer end to end encryption to ensure that sensitive financial information is totally secure. We do not store are see any information relating to payments, eg credit card details or passwords, but are transmitted across a secure server to card processing partners. For orders made by telephone, we will require credit card information in order to process the payment for your order. Once your order is processed, all details are securely shredded and not stored in any way.
We also monitor traffic to our website to understand our customers better and help us design our website more efficiently. We do this by placing cookies on your computer via Google analytics. This process is anonymous and cannot identify any personal data.

How we use personal information. Personal information is only used in order to deliver and communicate with you about your order. The data we collect are, name, address and postcode, country, user id (if relevant), email address, and contact telephone numbers. We share data, address, telephone numbers and email addresses only with our partnered couriers to ensure they can deliver your order, and communicate with you regarding order deliveries.

How do we store and process personal data? We store data relating to orders on our partnered CRM system, which enables us not only to efficiently process your order, but also manage any future concerns you may have, eg returns, deliveries etc. This is vital for our operation so that we can retrieve data and efficiently deal with any queries. The data is held on a secure server which can only be accessed by us and our CRM partners. Each entry on the system is logged and can only be accessed with individual passwords to ensure the data is secure. We have procedures and practices in place to ensure all data is secure and there unauthorised access to it. Holding order data this way protects data against accidental loss, unauthorised access, use, destruction, or disclosure and ensures business continuity.

Your rights in relation to personal data. At any point in time, you can ask us To let you know what personal data we hold for you Ask us to correct or delete it In order to action the above we would need some information from you confirm your identity, and we will action any requests within 48 business hours.

Links to other websites / third party content. We place links on our website which link to other websites and third parties which may be of interest. Our privacy policy only applies to our site, and once you leave our site via a link our policy coverage stops there and we cannot be responsible for any information held on any other site.

Cookies. We use cookies to log traffic on to our website and to identify which pages are being used. This is important as it enables us to make changes to our website to make our customer’s journey more targeted and relevant and efficient. We also use cookies to make your experience on our website more enjoyable (eg allowing you to compare products) and to make the process more efficient. 

If you would like to see which cookies we use take a look at our Cookies we use guide.

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