Customer Service

Returns
We are sure you will be delighted with our products. However in the event that wish to return your item please note the following.

             1. Please contact our customer services team to get a returns order number and a returns address.
             2. Returns must be received by us within 14 working days of receipt.
             3. Carriage to be organised and the cost of carriage to be borne by the customer. 
             4. Any carriage charges for sending the order out initially, will not be refunded.
             5. Items must be unopened for returns to be accepted.

Privacy & Security
Homespace Direct Ltd will not disclose your information to any third parties (unless it is for goods delivery purposes), either now or in the future. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Cookies are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Shipping & Delivery
We aim despatch your order within 2 working days (although 99% of deliveries are made within 1) of receipt of your order, if paying by credit or debit card or postal orders. If we are out of stock of an item you have ordered we will notify you as soon as possible, and give you an expected delivery time. We will offer you a full refund instead, if this is your preference. Your order will arrive securely packed in either a courier sack,or a box (dependent on size of order). Where possible, we try to use recycled / used boxes and cartons in order to do our little bit for our environment.
          
Payment, Pricing & Promotions
* Whilst we prefer payments Visa, Mastercard, Switch, Maestro Solo, we also accept payments by Paypal. You can also place telephone orders and pay by credit/debit card.

* All prices, where applicable are inclusive of VAT at the standard rate UK for all orders.
Viewing Orders
When shopping on our website you can view what is in your cart at anytime by clicking on the cart button at the top right hand side of every page. You can view live orders, track orders and print copy invoices of previous orders by using our Order Status Service
Updating Account Information
You can view, edit and delete your account information at anytime by going to My Account
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